What is BackFlowRates.com?

BackFlowRates.com is an online marketplace that connects property owners with certified backflow testers and plumbing/HVAC professionals, ensuring compliance with local water regulations.

Why do I need to test my backflow preventer?

Testing your backflow is essential to ensure that your water supply remains clean and safe. Backflow occurs when water flows in the opposite direction from its intended course, potentially pulling contaminants or pollutants from your plumbing system back into the public water supply. This could happen due to changes in pressure, such as a water main break or a high demand for water in your area.

Here are a few key reasons why backflow testing is necessary:

1. Protecting Public Health: Contaminants like chemicals, bacteria, or wastewater could enter the drinking water system, which could lead to serious health risks.

2. Compliance with Local Regulations: Many municipalities require backflow testing to ensure that your system is safe and adheres to health and safety standards.

3. Avoiding Fines and Legal Issues: If you don’t test and maintain your backflow prevention system, you may face fines or penalties from local water authorities.

4. Preventing Damage to Your Plumbing: Backflow can lead to pressure imbalances and cause damage to your plumbing or appliances, potentially leading to costly repairs.

Testing your backflow device annually ensures that it’s functioning properly and keeps your water supply protected.

I received a letter from my local city authority, but I can't locate my backflow device(s).

1. Check the Water Meter Area: In most cases, the backflow device is located near the water meter, either inside your house or outside, close to where the water supply enters your property.

2. Look Near the Main Water Line: The device could be installed where the main water line connects to your plumbing system. This is often near a utility room, basement, or crawlspace.

3. Check Your Yard: If your property has irrigation, the backflow device could be near the irrigation system, often in a box or valve enclosure in the yard, sometimes near the front or side of your property.

4. Look for Signage or Backflow Enclosure/Cage: The backflow prevention device might be marked with a label or a tag indicating it’s a backflow preventer. In some cases, it can be protected by a cage or an theft enclosure.

5. Contact your water company: If you still can’t find it, your water company may be able to help provide more details on your device(s). Double check your recent letter/notice for any device information (Example: Serial number, size, make, model & location of assembly). Should you call your water company be sure to request to speak with someone in charge of the Cross Connection Control Program department.

Once you find the device, you can schedule the necessary testing.

How do I book a backflow tester?

Simply search for a certified tester in your area, compare pricing and availability, and book your appointment directly with the preferred tester or company.

How much does backflow testing cost?

Pricing varies depending on the service provider and location. BackFlowRates.com helps you compare prices from multiple testers in your area.

Can I sign up as a service provider?

Yes! If you're a certified backflow tester or plumbing/HVAC professional, you can list your services on BackFlowRates.com to reach more customers.

I am a customer looking for a local Backflow tester, do I need to pay a subscription fee?

No, you do not need to pay any subscription fee to find a local backflow tester through BackFlowRates.com. Our website is completely free for customers to use! Simply enter your location, answer a few questions, and we'll connect you with certified backflow testers in your area who can meet your needs. You only pay the backflow tester directly for the services they provide off this platform.

Can I post multiple listings on BackFlowRates.com?

Yes! With your subscription, you can post unlimited listings for your backflow testing services. There are no restrictions on the number of services or business listings you create, so you can maximize your visibility and reach more customers.

How long does it take for my account to become active after signing up?

Once you complete your subscription sign-up, please allow up to 10 minutes for your account and listings to become active on BackFlowRates.com. This brief processing time ensures everything is set up correctly so you can start receiving leads as soon as possible.

If your account is not active after 10 minutes, please contact us at Service@BackFlowRates.com for assistance.

I’m having trouble logging in or accessing the site — what should I do?

If you’re experiencing login issues or difficulty navigating BackFlowRates.com, try resetting your password first. If problems persist, contact us at Service@BackFlowRates.com, and we’ll work with you to resolve the issue as quickly as possible.

How do I complete payments or update my billing information?

All payments and billing updates are securely handled through Stripe’s Customer Portal. You will receive a unique link via email to manage your subscription and payment methods safely. For help accessing this portal or any payment-related questions, email us at Service@BackFlowRates.com

How do I requests to upgrade from monthly to yearly plans or vice versa, Cancellation of subscription, or Modify my billing details or payment method?

You can easily manage your subscription—including upgrading, downgrading, updating payment information, or canceling—through your personalized Stripe Customer Portal. Simply follow the secure link sent to your email or contact us to receive your unique portal link. Changes you make in the portal take effect immediately or at the start of your next billing cycle.

If you need assistance or don’t have your portal link, please email us at Service@BackFlowRates.com, and we’ll be happy to help!