Privacy Policy

Information We Collect

Information You Provide

We collect information directly from users, including:

• Name, email address, and contact details

• Vendor account details and service listings

• Property address and backflow device details

• Payment information processed through Stripe

• Communications exchanged between Vendors and Customers

Information Collected Automatically

We collect certain data automatically through cookies, analytics tools, or device signals, including:

• IP address

• Browser type

• Device identifiers

• Pages viewed and actions taken

Information Shared Between Users

When Vendors and Customers interact through the Platform, we may collect:

• Service requests

• Quotes

• Messages

• Scheduling information

We do not monitor or review the content of messages except as necessary for fraud prevention or legal compliance.

How We Use Information

We use collected data to:

• Operate, maintain, and improve the Platform

• Process subscriptions and payments

• Facilitate communication between Vendors and Customers

• Provide customer support

• Enforce Terms & Conditions

• Detect and prevent fraud or misuse

• Comply with legal and regulatory obligations

Sharing Information With Third Parties

We do not sell or rent personal information.

We may share limited data with trusted third parties as necessary to operate BackFlowRates, including:

• Stripe: payment processing

• Zapier: automated workflows

• Analytics providers: understanding site usage

• Vendors and Customers: when needed to fulfill service requests

• Legal authorities: when required by law

Third parties have their own privacy policies. BackFlowRates is not responsible for third-party practices.

Important: Vendors may independently store customer information in their own systems. Their privacy practices are their responsibility, not ours

Cookies & Analytics

We use cookies and similar technologies to:

• Maintain login sessions

• Save preferences

• Improve performance

• Analyze traffic and usage patterns

You may disable cookies in your browser, but certain Platform features may not function properly.

Data Security

We use reasonable technical and organizational measures to protect data, including:

• Secure payment processing via Stripe

• Encryption where appropriate

• Restricted administrative access

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

User Rights & Choices

Users may contact us to:

• Access personal information

• Update account details

• Request deletion (subject to legal obligations)

• Ask questions about data practices

Contact: service@backflowrates.com

We respond within 2–3 business days.

Some information may be retained to:

• Meet legal requirements

• Resolve disputes

• Maintain operational integrity

Children’s Privacy

We do not knowingly collect information from children under 13. If such information is discovered, we will delete it promptly.

Parents may contact us to request removal.

Changes to this Policy

We may update this Privacy Policy to reflect changes in:

• technology

• legal requirements

• operational practices

Updates will show a revised Effective Date. Significant changes may be communicated by banner or email.

Continued use of the Platform constitutes acceptance of the revised policy.

Data Retention

Information is retained only as long as necessary for:

• operating the Platform

• complying with legal requirements

• resolving disputes

• enforcing agreements

When no longer needed, data is securely deleted or anonymized.

Contact Information

BackFlowRates Email: service@backflowrates.com

Response time: 2–3 business days