Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe as a Vendor, or contact us for support. This may include names, email addresses, payment details, property information, and backflow device details.

We may also collect information automatically, including IP address, browser type, device identifiers, and usage data through cookies or analytics tools.

Information may also be collected when you interact with Vendors or Customers through the Platform, such as service requests, communications, and listings.

How We Use Information

We use collected information to:

• Operate and improve the Platform.
• Process subscriptions and payments securely.
• Communicate with Vendors and Customers regarding accounts, services, and updates.
• Provide customer support and respond to inquiries.
• Monitor and prevent fraudulent activity, misuse, or violations of our Terms.
• Comply with legal, tax, and regulatory requirements.

Sharing with Third Parties

We do not sell or rent personal information. We may share information with trusted third parties only as necessary to operate the Platform, including:

• Payment processors (e.g., Stripe) to handle secure transactions.
• Automation providers (e.g., Zapier) to manage workflows and communications.
• Analytics services to understand usage and improve the Platform.
• Vendors and Customers, when connecting to fulfill service requests.
• Legal or regulatory authorities, when required to comply with the law.

Each third party’s use of information is subject to their own privacy policies.

Cookies & Analytics

We use cookies and similar technologies to enhance your experience, understand usage patterns, and improve the Platform.

Cookies may track preferences, login sessions, and usage data. Analytics tools may collect information such as IP address, device type, browser, and site navigation to help us understand how the Platform is used.

You may disable cookies in your browser settings, but some features of the Platform may not function properly as a result.

Data Security

We implement reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.

These measures include secure payment processing through Stripe, encryption where appropriate, and restricted access to personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

User Rights & Choices

Users may access, update, or request deletion of their personal information by contacting Service@BackFlowRates.com. We will respond within a reasonable timeframe, subject to legal or regulatory obligations.

Users may also:
• Opt out of receiving non-essential communications.
• Manage cookie preferences through browser settings.
• Request clarification about how their data is collected or used.

Please note that certain information may be retained if required by law or necessary to operate the Platform.

Children’s Privacy

The Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents or guardians who believe their child may have provided information should contact us immediately at Service@BackFlowRates.com.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When updates are made, we will revise the “Effective Date” at the top of this page. If significant changes are made, we will provide additional notice to users, such as by email or a banner on the Platform.

Continued use of the Platform after updates are posted constitutes acceptance of the revised Privacy Policy.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry standards.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

BackFlowRates
Email: Service@BackFlowRates.com
Response Time: Within 2–3 business days